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Merchandise Return Policy:
We trust you will be satisfied with your Melissa Guerra purchase. However, should you decide the merchandise is not satisfactory, Melissa Guerra's return policy is stated below.
Please leave all merchandise tags attached. We are sorry, but shipping charges are non-refundable.
Melissa Guerra will issue a refund in the form of the original tender paid, when each of the following conditions has been met:
1. You have 5 calendar days to report the problem with your order by telephone or via e-mail.
2. The merchandise must be returned within thirty (30) calendar days of purchase
3. The merchandise must be in its original, unused condition unless there is a manufacturer's defect; and
4. The merchandise must be accompanied by the original Melissa Guerra packing slip.
5. No Returns on Food Products.
Customer Service:
We will be available for customer service Monday-Friday from 9:00 AM - 7:00 PM Central Standard time at 1-956-688-5831 or info@melissaguerra.com
Contact Us:
By Phone Toll Free: 1-877-875-2665
By fax: 1-956-682-5101
By mail:
4100 North 2nd
Suite 200
McAllen, TX 78504
Shipping Policy & Rates:
Shipping is available within the continental United States. Please allow 3 - 5 business days for UPS Ground delivery of all in-stock items. Orders received by 12 noon CST are shipped same day. Second day and overnight delivery is available for most items at an extra charge. We cannot ship to P.O. Box addresses.
Prices may vary on orders shipped to APO/FPO, AK, HI, Puerto Rico, and internationally. No food items can be sent to APO/FPO, AK, HI, and internationally due to problems with customs. Due to the high levels of security in APO/FPO deliveries, some orders may take up to 4 to 6 weeks.
Perishable food items are sent Monday-Wednesday only via Overnight or 2nd day air.
Melissa Guerra is not responsible for delays in shipping beyond UPS delivery policy.
An 8.25% Sales Tax will be charged for all orders delivered in Texas.
Shipping Charges:
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| Up to $15.00 | | $6.95 |
| $15.01 - $25.00 | | $7.95 |
| $25.01 – $35.00 | | $8.95 |
| $35.01 - $45.00 | | $9.95 |
| $45.01 – $55.00 | | $10.95 |
| $55.01 - $75.00 | | $11.95 |
| $75.01 – $95.00 | | $12.95 |
| $95.01 – $150.00 | | $14.95 |
| $150.00 and Over | | 10% of total order |
(*Shipping charges are subject to change)
Additional Delivery Options For Non-Perishable Items:
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| UPS Next Day Air Service - $49.95 |
| UPS 2nd Day Air Service - $29.95 |
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